Our first priority is to meet with you and discuss the particular needs for your business. In response, we will provide you with the following documentation:

  • Detailed proposal of bespoke services required
  • Assignment Instructions
  • Health & Safety Risk Assessment
  • Site Security Risk Assessment
  • Site Specification Instructions as per client requirements

Health & Safety

Pagoda Security Services are committed to ensuring a high standard of health & safety at work. It is our policy to ensure the health & safety of not only the people who work for us but also provide the appropriate safeguards for our clients and the general public so that they are not at risks from our activities. We regularly review our health & safety performance to ensure that we are complying with relevant legislation and approved codes of practice. The company has a full health & safety policy which is regularly revised and available on request.


As Pagoda continues to expand we are continuously looking to develop and improve our services as an industry leader.

Accreditations already achieved include:

  • SIA ACS Accreditation achieving a score of 54 plus points in our first year – almost unheard of for first time audits. In our second year we increased this to 87 plus points!
  • ISO 9001:2015 – attained in April 2018 – and now working towards our ISO14001
  • An accredited member of the SafeContractor scheme
  • An accredited CHAS member
  • Approved Learning Centre for both Highfields Awarding Body for compliance and IQ (Industry Qualifications)
  • Licensed by Maybo for Physical Intervention Courses
  • SaBRE Award for our ongoing support and commitment to reservists & former military personnel
  • A Living Wage Employer
  • A BCRP Gold Accredited Member for the provision of Mobile Support Unit services within the city of Brighton and Hove


Our Approach

We would establish a close working relationship by meeting with you first and gaining a full understanding of your security needs – enabling us to offer you the best possible service/solution in the longer term. Our objective is to become your trusted partner for all your security requirements.

Corporate Social Responsibility Policy

This Statement is about how Pagoda Security and Facilities Management Ltd takes account of its economic, social and environmental impact in the way it operates as a business. By demonstrating our commitment to Corporate Social Responsibility we aim to align our business values, purpose and strategy with the needs of our clients, whilst embedding such responsible and ethical principles into everything we do.

Read our full CSR Policy

Complaints Policy

Pagoda Security and Facilities Management Ltd views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation/customer that has made the complaint.

Read our full Complaints Policy

Equal Opportunities Policy

We are committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation. This Policy aims to remove unfair and discriminatory practices within the Company and to encourage full contribution from its diverse community. The Company is committed to actively opposing all forms of discrimination.

Read our full Equal Opportunites Policy

Mission Statement

To provide excellence in security services, giving peace of mind and assurance of protection and safety for our clients, their customers and the public in which we come into contact with.

Read our full Mission Statement

Privacy Policy

Please click below to read our client privacy notice.

Read our full client privacy notice

Services at a glance


Take this opportunity to read a few of our more recent reviews. We would also welcome your feedback via Twitter or better still, call us 0700 3450456 and we can arrange a time to meet and discuss your requirements – without any further obligation!



“We first engaged Pagoda in August 2016 for a one-off assignment and it quickly became apparent how capable, responsive and enthusiastic they were.
Following on from this, we had a bespoke requirement for a 3 month secondment on a project which required high levels of integrity and professionalism.
Lee Craig prepared a detailed client brief which met our need exactly, and appointed a team to work on the job who performed above expectations and added significant value to our project. Throughout our dealings the Pagoda team have kept us updated on a daily basis, and shown themselves to be professional, courteous and effective, even in the most difficult and ambiguous of situations. We have absolutely no hesitation in recommending their services. Thank you.”
James Ormiston MSc, QED Sustainable Urban Developments Ltd


“Lee and his staff have consistently provided outstanding service coupled with great flexibility. Their willingness to co-ordinate on our behalf with other agencies where required has been extremely useful and much appreciated. Overall a sure-fire combination that meets our very high standards. We would recommend Pagoda to any company.”
Eric Cousins, Chief Executive, Grace Baptist Trust Corporation


“We sent some of our key personnel on Pagoda’s licensing courses and cannot stress enough how highly we regard them in terms of customer service and professionalism.”
Richard Carter Three & Ten Bars Sussex


“I own a commercial office building in the city of Brighton and recognise the potential security risks involved in protecting my tenants. For one annual fee and no hidden extras Pagoda Security provide and excellent Key holding & Alarm response service.”
Terry Graves MD GRA Management Ltd


“I needed to arrange a retail trained security officer to support a store at short notice. Pagoda Security were able to provide an officer proved to be a perfect fit for our business.”
Russell Bliss Senior LPM Waterstones